Cancellation & Refund Policy

1. Free Preview Before Purchase

At WeInviteYou, we believe couples should see exactly how their wedding website looks and feels before paying anything. We provide full customization, live previewing, and editing for all design templates completely free of charge.

2. Digital Product Nature

Premium template unlocks are instant digital access products. Once a payment is completed through our authorized secure payment gateway, the selected premium design is immediately unlocked, tied to your wedding website, and ready for public publishing.

3. Refund Eligibility & Cases

We provide full refunds under the following circumstances:

• Duplicate Transactions: If your card or bank account was debited multiple times for the same template order due to a network glitch.
• Technical Failure: If the payment was debited from your account but the template failed to unlock and our support team is unable to resolve the issue within 24 hours.
• Cancellation Request: If requested within 7 days of purchase, provided the website has not been actively published or shared with guests.

4. Refund Process & Timelines

To request a refund or cancellation:

1. Email our support desk at [email protected] with your registered email and Payment Transaction ID / Order ID.
2. Our team will verify the transaction and respond within 24 to 48 hours.
3. Once approved, the refund will be credited directly to the original payment source (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days, subject to your bank's processing timelines.

5. Contact for Billing Inquiries

If you have any questions regarding your invoice or need assistance with a payment, please write to us at [email protected].